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JPEnterprise Terms of Service
Last Updated: March 1, 2026 | Effective Date: March 1, 2026
These Terms of Service govern the use of enterprise software suites (SyncSeries, SyncVerse, SyncEta, SyncBoot, SyncCMS, SyncCrawl, SyncLLM, SyncInsight) and technical support services provided by Empasy IT Corp. ("Empasy", "Company").
1. Purpose and Scope
These terms set forth the rights, duties, and conditions between Empasy and the customer ("Client") regarding software licensing, cloud APIs, on-premises deployment, and Proof-of-Concept (PoC) validation.
2. Customer Data Sovereignty & Zero-Data-Retention
Strict Zero Data Retention Assurance
Empasy guarantees that customer codebases, system prompts, database schemas, and proprietary knowledge assets processed through SyncSeries are never used for training public or foundational AI models, and are isolated within the client's secured execution runtime.
All intellectual property and proprietary rights to customer data remain solely and exclusively with the Client.
3. Service Level Agreement (SLA 99.9%)
Empasy guarantees an annual uptime of 99.9% for cloud and managed gateway services. For critical incidents, primary engineering response and root cause analysis commence within 2 hours of notification.
4. Confidentiality & Non-Disclosure
Both parties agree to protect and maintain confidential all technical, commercial, and financial information disclosed during the engagement. Non-disclosure obligations survive for three (3) years post-termination.
5. Governing Law and Jurisdiction
These terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the Seoul Central District Court.