Public Innovation Generative AI RAG Case (Gyeonggi Provincial Office of Education)
01. Background
Information accessibility degraded due to fragmented administrative data (approx. 40,000 cases) and massive guidelines across 2,800 schools, and the burden of simple repetitive civil complaint tasks on school staff was a serious issue.
02. Empasy Solution (Large-scale RAG)
Construction of a large-scale RAG pipeline that fundamentally blocks generative AI hallucination through intelligent knowledge vectorization of 40,000 school data points, and fine-tuning of an LLM specialized for educational administration.
03. Business Results
Innovation enabling school staff to focus on their original educational duties through official document drafting support and automated civil complaint processing. Maximized public administrative satisfaction through 24-hour real-time conversational chatbot communication.
